Terms & conditions
Privacy policy &
Website Use
policy
1. SCOPE
In this policy, « Leclerc », « we », « our » or « us » mean Biscuits Leclerc Ltd and companies of the same corporate group.
This policy applies to users of the Leclerc Web site, consumers, individuals entering our premises, business partners and other persons (other than Leclerc employees) who communicate with us.
Leclerc is committed to protecting your privacy and ensuring the confidentiality of your personal information. The purpose of this policy is to describe the principles and rules of governance as well as our practices regarding the collection, use, communication, retention and protection of your personal information. It also explains your rights with respect to your personal information. It has been drawn up in accordance with the requirements of the Act respecting the protection of personal information in the private sector (Québec) and its associated regulations.
Users of our website should read this policy in conjunction with our Website Policy.
By browsing our website, subscribing to our newsletter, visiting our premises, communicating with us or conducting business with Leclerc, you are deemed to accept our privacy practices as described in this policy.
Third-party websites and applications that you may access by clicking on a link on the Leclerc website are not covered by this policy. These third-party sites and applications are subject to each third party’s own privacy policies. Leclerc assumes no responsibility for the collection and processing of your personal information by such third-party websites or applications.
2.PERSONAL INFORMATION WHICH MAY BE COLLECTED
Leclerc may collect, use, retain and disclose personal information, i.e. information that directly or indirectly identifies you as an individual, such as :
– information about your identity, such as your first and last name, number or copy of a driver’s license, passport or other identification document;
– contact information such as your personal e-mail address, personal telephone number and residential address;
– information about your age or date of birth, such as your date of birth to validate that you are of legal age to use our website or services;
– information about your communication and marketing preferences, such as your food preferences;
– employee and business partner recruitment information, such as your resume, education, training, employment history, professional affiliations, work permits, credentials and other relevant information;
– financial or billing information such as a billing address or bank account information;
– images of you such as a photo or video if you are on our property or in our facilities;
– any other information that may be necessary to process a request, or particular request, that you voluntarily provide to us.
Your name and business contact information, i.e. your business title, address, telephone number and e-mail address, are not personal information. In addition, personal information that has been anonymized by removing details that no longer identify you is no longer personal information.
We do not knowingly collect or use personal information from children under the age of 14 without the prior consent of a parent or guardian. If, as a parent or guardian, you discover that your child has provided us with personal information, you may request that this information be deleted from our records by contacting us at the coordinates listed below.
3. PURPOSES OF PERSONNAL INFORMATION COLLECTION
Leclerc collects personal information in order to manage and carry out its activities, in particular to:
– To promote our products and services and provide information about them;
Conduct contests and surveys and contact the winners;
To send our newsletter to subscribers;
– Manage the use and effectiveness of our website and offer relevant content to users;
– MANAGE CONSUMER REQUESTS AND COMMENTS RELATED TO OUR PRODUCTS;
– Recruit personnel, including assessing applications for compliance with job requirements;
– Engaging business partners and managing the business relationship, including validating banking information for payments, ensuring that suppliers’ employees have the licenses, training and credentials required to perform services (the supplier must obtain the consent of its employees before sharing this information with us), and complying with our contractual and legal obligations);
– To manage the security of individuals, our facilities and our property, in particular by controlling access to our facilities and video surveillance (see Policy Regarding Electronic Surveillance Tools).
– For research and development purposes, to understand consumer expectations and adapt our products and services accordingly;
– To comply with our legal obligations, for risk management purposes or for investigative purposes, for example, in the event of a suspected breach of the law or of our policies and procedures; and
– For any other purpose consistent with the above.
4. MEANS FOR COLLECTING PERSONAL INFORMATION
We collect personal information in a number of ways, including verbally, in writing or electronically, via our website’s “Contact Us” feature, Facebook Messenger, by telephone, text message, e-mail, mail or in person. Collection occurs when you use our website, when you voluntarily communicate with us (for example, by subscribing to our newsletter, sending us a question about a product or applying for a job), or as it relates to our business partners, at the time of the engagement process and throughout the business relationship.
Our website uses cookies, plug-ins (including extensions to our social networking pages) and links to third-party websites or applications. For further details about this, please refer to our Website Policy which forms an integral part of this Privacy Policy.
5.LIMITS ON COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
We collect only the personal information we need for the purposes for which it was collected. We cannot use your personal information for purposes other than those to which you have consented, nor disclose it to a third party without your consent. Only certain authorized persons may consult your personal information in the course of their duties.
6.DISCLOSURE OF PERSONAL INFORMATION
The information you provide may be shared with, or transferred to, other companies of the Leclerc Group operating in Canada, the United States or elsewhere. We also reserve the right to communicate it to any successor of the company in the event of a sale of our assets, a merger or a restructuring, subject to our legal obligations.
We will not disclose your personal information to any third party except as described in this policy and only to the extent necessary for the third party to perform services on Leclerc’s behalf. These third parties are required https://dev.leclerc.ca/admin/workplace?locale=frto maintain the confidentiality of personal information and are not authorized to use this information for any purpose other than to provide these services. We do not sell confidential information to third parties.
Exceptionally, we may disclose personal information when authorized or required to do so by law, legal process or other law enforcement agencies, or in connection with an investigation relating to law enforcement or the application of our policies and procedures.
7.TRANSFER OF PERSONAL INFORMATION OUTSIDE QUEBEC
We may use service providers located outside the province of Quebec, including in the U.S., for data hosting, archiving and software services. Personal information may transit, be transferred or stored in cloud environments or outside the province or state of your residence or the place of business of our business partners. In such cases, personal information may be subject to the applicable legal regime of the location where the information is transferred and stored. If the transfer originates in the province of Quebec, it must be made in accordance with the provisions of the law applicable in Quebec. However, privacy laws in other jurisdictions or countries may not be as stringent as in Quebec. Leclerc will comply with the requirements of the General Data Protection Regulation regarding the transfer of personal information between the European Union and the third country, if applicable (“GDPR”).
8. ACCURACY
We take reasonable steps to ensure that your personal information is accurate and complete for the purposes for which it was collected, used or disclosed. To help us keep our records as complete, accurate and up-to-date as possible, please inform us in a timely manner of any changes to your personal information, such as a change to your e-mail address or other information you have provided to us
9. RETENTION OF INFORMATION
We keep your personal information only as long as it is necessary or useful for the purposes for which it was collected, or as required by law.
We destroy such information in accordance with the law and our personal information retention and destruction schedule. When we destroy your personal information, we take the necessary steps to ensure that confidentiality is preserved. In certain cases where we have a serious and legitimate reason to do so, we may retain certain files that have previously been anonymized, i.e. that no longer allow you to be identified, for legal, administrative, governance or compliance purposes.
10.ACCOUNTABILITY US
We are responsible for protecting personal information in our possession or custody from unauthorized use or disclosure, loss, and any other action that may compromise the confidentiality of the information, regardless of the format in which it is held.
We are also responsible for the information we entrust to third parties for processing. We require these suppliers to protect this information according to strict confidentiality and security standards. Moreover, when these suppliers are private companies doing business in Quebec, they are subject to the same obligations of confidentiality and protection of personal information as we are, as set out in the Act respecting the protection of personal information in the private sector.
The Privacy Officer oversees this Privacy Policy and is also responsible for the development and implementation of a governance framework and procedures for the protection of personal information.
We also provide information and training to our employees to ensure they are adequately trained in our privacy policies and practices.
11.SECURITY MEASURES
We have implemented rigorous security measures suited to the sensitivity of personal information to ensure that it remains strictly confidential and is protected against unauthorized access, disclosure, or use, as well as against loss or theft. These security measures include organizational, physical, technological, and contractual measures.
It should be noted that no method of Internet transmission or data storage is totally secure. Therefore, we cannot guarantee the absolute security of personal information always transmitted to us by these methods, and we ask you to avoid, if possible, transmitting particularly sensitive information to us by these means. In all cases, you make any such communication with full knowledge and at your own risk.
12.REQUEST FOR ACCESS, RECTIFICATION AND DELETION; RIGHT TO WITHDRAW CONSENT
You have the right to know whether we hold personal information about you, and to access that information. You may verify the accuracy and completeness of your personal information and request that it be corrected or updated, if necessary. You also have the right to ask questions about how this information was collected and used, and to whom it was disclosed, unless an exception is provided for by law.
You may also request that we delete your personal information and you may withdraw your consent to the use or disclosure of your personal information at any time, subject to certain legal or contractual restrictions.
All requests must be made in writing to the Privacy Officer whose contact details are given in the section below. It will be processed as soon as possible, but no later than 30 days from the date of receipt of the written request. If we are unable to provide you with access to all the personal information we hold about you, we will inform you of the reasons why. We may charge a reasonable fee to process your request if we incur such a fee.
Your request to delete certain information or your withdrawal of consent may affect our ability to respond to your request or to provide you with certain services. If so, we will inform you of the impact and record your decision in our files. In addition, if we believe we have legitimate reasons to do so, we may retain certain information for a reasonable period of time in order to meet our legal obligations or anonymize it to the extent permitted by law.
13. CONTACT US
Any questions, comments, complaints or requests to access, verify, correct, amend or remove your personal information from our files or to withdraw your consent to the collection and use of your personal information must be sent in writing to the contact information below in order to be processed:
Groupe Leclerc
Care of the Legal Advisor and Privacy Officer
91 rue de Rotterdam, St-Augustin-de-Desmaures, Québec, G3A 1T1
Email: vieprivee-privacy@leclerc.ca
In order to prevent unauthorized or fraudulent access requests and as mentioned in the consent section, we may ask you to identify yourself and provide proof of identity and authorization to act.
If you have subscribed to our newsletter and wish to unsubscribe, you may do so by clicking on “unsubscribe” at the bottom of the newsletter e-mail.
14.APPLICABLE LAW; LANGUAGE
This Policy shall be governed by and construed in accordance with the laws of Canada and the Province of Quebec. The courts located in the district of Quebec will have exclusive jurisdiction over any dispute relating to this policy. The English and French versions of this policy have the same legal value.
15.EFFECTIVE DATE AND AMENDMENTS
This policy takes effect upon adoption. It will be reviewed every three years from the date of adoption, or more frequently in the event of a significant change in applicable laws and to reflect our practices. Leclerc also reserves the right to modify this policy at any time without notice. By continuing to do business with us, communicating with us, or using our Web site, or by visiting our facilities following such modification, you agree to be bound by the policy as modified. For this reason, we encourage you to review this policy regularly.
WEBSITE USE POLICY
This Website Use Policy contains information about Leclerc’s use of cookies, links to social networking modules and external websites, and use of aggregate information on its website. It should be read in conjunction with our Privacy Policy.
In this policy, « Leclerc », « we », « our » or « us » mean Biscuits Leclerc Ltd and companies of the same corporate group.
1. USE OF COOKIES
Leclerc and its marketing service providers may use different types of cookies. Cookies are small files created by your Web browser and placed on your computer. No personal information is transmitted through the use of cookies, and cookies cannot be used to reveal a user’s identity.
Functional cookies are essential to enable various basic site functions and to remember your preferences on our website without you having to re-enter them each time you visit. You can disable these essential cookies in your Internet browser settings; however, certain functions of our website may not execute correctly.
Analytical or performance cookies are used to understand how visitors interact with the website. These cookies enable us to track website usage patterns, by providing information such as pages which are visited most or least frequently, the number of visitors, traffic sources, how visitors are browsing the site and how long they spend there. You can choose to enable or disable these cookies, but disabling some of them may affect your browsing experience.
2. INTERNET TAGS
Some pages of the website may use Internet tags or “pixel tags” in conjunction with cookies to track user traffic patterns from one Web page to another and to analyze website effectiveness.
3. ANALYTICAL SERVICES
We may use analytics platforms or services such as Google Analytics in conjunction with cookies or tags to display ads that may be of interest to you on the various sites you may visit, based on your areas of interest for example. In such cases, you may opt out of seeing targeted content generated by analytics platforms by modifying your browser account settings and accessing opt-out pages managed by associations such as the Digital Advertising Alliance of Canada and/or the Network Advertising Initiative.
4. LINKS TO SOCIAL NETWORK PLUG-INS OR OTHER THIRD-PARTY WEBSITES
Extensions (“plug-ins”) to social networks such as Facebook, Youtube, Instagram and Pinterest may be placed on our website. By using such a link, you agree to receive product-related communications from Leclerc on your social network accounts, and you expressly allow us to use information about your tastes and interests to promote our products. The way in which social network sites interact with our website can be modified by changing your privacy settings in your social network account. You can also log out of your social network account before visiting our website. For more information on social network plug-in protocols and their impact on your privacy rights, please consult the policies of the relevant social network websites.
Our website may also contain links to external websites that are owned and operated by third parties.
Our Privacy Policy and this policy do not apply to social networks or external sites. Leclerc has no control over the personal information collection practices of these third parties and does not manage the privacy policies of these Web sites. Please consult the privacy policies of these third parties before sending them any personal information. Additionnally, links to external sites should not be considered as recommendations by Leclerc and are provided for information purposes only.
5. ANONYMOUS AGGREGATE INFORMATION
We may collect, use and disclose certain anonymous aggregated information about the use of our website to third parties who provide services to us. This information is not personally identifiable, whether used alone or in combination with other information. Anonymous information that may be collected by our website may include: the type of browser you use, your IP address, pages of the website that you visit and the length of time you spend on the website. This information is used to provide you with a more personalized experience when using our website, to help Leclerc determine areas and products of interest and the browsing habits of its users in order to improve the content, operation and design of the Web site.
6. QUESTIONS
If you have any questions or comments about this Policy, please contact us by e-mail at vieprivee-privacy@leclerc.ca .
7. CHANGES
Leclerc may modify this policy at any time without notice. Your continued use of our Web site following the posting of changes means that you accept the terms of the policy as modified. For this reason, we encourage you to review this policy regularly.
